Having helped thousands of users choose a web hosting plan and start their websites, we’ve answered just about every question you can think of. Here are some of the most frequently asked questions about GreenGeeks:
Why should I choose GreenGeeks to host my site?
GreenGeeks is engineered to perform while being environmentally friendly. They offer multiple hosting options that perfectly match your needs and budget. For fast page loads and maximum redundancy, they use Solid State RAID-10 Storage Arrays and the latest speed technologies like PowerCache, free CDN, etc.
Which GreenGeeks plan should I get?
It depends on your hosting needs. GreenGeeks offers a wide variety of hosting plans ranging from shared hosting and dedicated servers. When you’re starting out, you can choose their shared hosting plan. As your needs evolve, you can switch over to a higher plan.
Where are GreenGeeks’ servers located?
GreenGeeks is a US-based company. Their data centers are located in Chicago, Phoenix, Toronto, and Amsterdam.
Can GreenGeeks handle high traffic?
Yes, GreenGeeks can handle high traffic around the clock. However, make sure to choose the right hosting plan that meets your goals. If you’re found to consume more resources than you’re allowed to, they’ll request you upgrade to a higher plan.
Can I upgrade my GreenGeeks plan later?
Of course! The shared hosting plans provide you with unlimited web space and data transfer. But you’re allowed to use the resources only for operating a small website. If your site is found to consume more resources than usual, you’ll be asked to upgrade your hosting plan.
Does GreenGeeks offer a month-to-month payment option?
Yes. GreenGeeks offer month-to-month payment options for their shared plans. The downside is that you’ll have to pay a $15 setup fee if you choose the month-to-month billing. You can waive the setup fee by choosing an annual or a higher plan.
Do I really get unlimited resources with GreenGeeks?
Just like any other hosting providers, GreenGeeks provides you with unlimited disk space and bandwidth. Keep in mind that you’re allowed to consume resources only for operating a small website.
If you’re running a small website or blog, there’s nothing to be concerned about because you’ll have enough system resources to operate it. If you exceed usage, you’ll be politely asked to reduce the usage or upgrade to a higher plan.
Do I have to register my domain name with GreenGeeks?
GreenGeeks waives off the domain registration fee when subscribing to a hosting plan. However, you’re not obligated to register a domain name with them. You can use Godaddy, NameCheap, or any of your preferred domain name registrars for domain registration.
Does GreenGeeks offer a free website builder?
Yes! You get a free drag and drop builder to quickly launch a website on your GreenGeeks account. Alternatively, you can also use a website builder platform like WordPress to launch your site.
Does GreenGeeks sell any hosting addons?
No, GreenGeeks doesn’t upsell any hosting addons when purchasing a hosting plan.
How good is GreenGeeks’ support?
GreenGeeks offers 24/7 support via 3 modes: Live chat, phone, and email ticket. The average resolution time for an issue is 15-20 minutes for ticket-based support. They also have an extensive documentation that helps walk you through every aspect of web hosting.
I would recommend Green Geeks for several reasons.
One, they are a green host provider. I mean, do I need to say more?
Two, I left a provider a year ago, that was bragging of having great customer service. Yet when I needed help I felt it was a hassle to get any help and when I got it, I felt I was declared stupid by the techs that helped. Not so at Green Geeks. They gone out of their way to assist from quite easy requests to some a bit more in depth requests.
All in all, very happy with the service so far.
Left Godaddy, which was a complete mess for secutiry and support. Prices were getting insane.
Really happy so far with greengeeks prices and great support 🙂
A friend pointed me to Greengeeks around 2 years ago, haven’t regretted it for a second.
Great stability, great service, round the clock assistance (at least when I needed it), great prices.
I now recommend Greengeeks blindly to everyone who asks me.
Please keep it up!
GreenGeeks is an excellent hosting service. Their fees are reasonable, and their customer service is immediate, and extremely helpful. Domain transfers are very easy, as is hosting setup and use. A nice suite of tools is included with web hosting, as well. I have been with them for years, and intend to continue. Thanks, GreenGeeks!
A great company for website hosting!. I am very pleased with an effective and efficient customer service from Green Geeks. This company definitely chose great stuff to work for them. I am very happy I have found them since its both excellent service for a very reasonable rates especially for their package deals. Thanks so much for all of your hard work!
Great hosting company, I am very pleased. Very efficient staff and great customer care. Also at a very reasonable rate especially for package deals!!!
Thanks so much for all of your hard work Green Geeks!
GreenGeeks is without a doubt the best webhosting service I have ever used, and I have tried many. I have never had an issue with my hosting which was not solved within only a few minutes by the online support staff. The whole crew gets a big thumbs up from me. Keep up the great work!
Mike Sullivan
Saskatchewan Canada
GreenGeeks led me gently through the process of registering my domain and setting up my email address. I can easily upload, view, and edit web site pages via cPanel. I was also able to create a blog using Softutaculous. I created a SQL database for my PHP class.
Whenever I get stuck, I call GreenGeeks support and a technician talks me through a solution. No waiting on a long call wait line.
Support is always available by phone, email, or chat.
I’m a very satisfied customer.
Abby K, IT Technical Writer
Everyone I dealt with during my transition to the company was wonderful (and patient!), from speedy email replies to very helpful phone conversations.
They went above and beyond my loftiest expectations.
I highly recommend GreenGeeks!!!
While I do have a bit of background on website building from my younger days, my focus now tends to surround managing online-based projects. As a result, I don’t have time and energy to build websites from scratch, but I still want more flexibility and options than other services that provide websites just out of the box. This is where GreenGeeks truly shines for someone like me who needs that middle ground. I primarily use WordPress for my sites, and GreenGeeks has made the process very quick and easy. Support has also been very good; I’ve only ever needed support a few times, and the people answering from the live chat are prompt, courteous and helpful. Overall, GreenGeeks has been good value for what I currently pay for 🙂 would definitely recommend.
I have been managing a site hosted by GreenGeeks for almost 5 years. I chose them for their commitment to green technology. They are a first class hosting provider. They are always responsive. They have had solutions to everything I have thrown at them and they have been helpful and pleasant. They would be my first choice when selecting hosting services.
GreenGeeks is an absolutely fantastic service. After years with another “earthbound” service who’s fees are ridiculously high, customer support is pathetic, and the development product leaves you shriveled in the fetal position in some obscure, dark corner of your closet, GreenGeeks’ easy platform is an absolute gem!!! Thanks gals and guys at GreenGeeks, you are all wonderful, your tech support is outstanding as are your services. I recommend you to all my clients!!!
Greengeeks’ support is over the top.
I haven’t as yet found another host whose front line techs are as knowlegedable as yours as pertains to both Zen and WP, without having to escalate to level 1.
Most I’ve found escalate any time there is a minor tech question. You guys rock for ANYONE running multiple web sites.
Love you guys!
I love this co, I have 2 accounts never used a host or WordPress before , dove straight in and I love the fact they are always on line and always helping, Im still learning Geekism so with this company I would be stumped 🙂
I am of a generation which didn’t get any IT education and trying to launch a new business today is daunting. I have greatly valued the instant interaction I get with all sorts of issues from Greengeeks. I appreciate that I am not made to look stupid because I don’t speak the IT language but do need to use the internet for my livelihood. Thanks and keep up the good work.
I recommend GreenGeeks to all the my colleagues and friends who start talking to me about hosting a website because the price is right and I found the support to be outstanding.
I was moving a site from one provide to GreenGeeks and I needed help with building a test site, removing the old site and deploying the new and installing wordpress. I got outstanding help from GreenGeeks support each time via chat. In some cases it was pointing me to the GreenGeeks support documentation or walking me through the steps or simply handling the task via a simple ticket.
What I noticed was able to use chat on Sunday morning at 6:30 am and got immediate assistance. The support is simply outstanding. They far exceeded my expectations and I can’t see a reason why I would ever use another provider. Long live GreenGeeks!
We’ve been with GreenGeeks for many years now and have also referred clients to them in more than one occasion. If I had to highlight only one reason, I would mention the support team’s response time and service, which are exceptional.
GreenGeeks is phenomenal hosting websites. Their pricing is incredibly reasonable. Their patience to help with any web questions is phenomenal. I don’t know how they do it as with most hosting companies you are just a number but not with GreenGeeks. Other businesses need to learn from their customer service model as they are exceptional when it comes to customer service!
My websites no longer crash all the time like with GoDaddy. No reason for a WordPress website with low traffic to be crashing due to using too many “resources”. Hosting company should be monitoring and making adjustments for hacker traffic. GreenGeeks seems to be doing this. I can’t control all hacker traffic. I do my best, but my site shouldn’t go down because of traffic I’m not inviting. I’ve been very happy with GreenGeeks for years, and I recommend them to my web development clients.
I’ve had several websites run through GreenGeeks for a few years now and it’s the best web host provider I’ve ever used. Not only is it easy to set up and understand, the customer support is fantastic. I’ve never had an issue that wasn’t resolved or a question that wasn’t answered. They are fast, professional, and have made my professional life far easier over the years.
If anyone is looking for a web host, I 100% recommend GreenGeeks.
GreenGeeks is amazing! I had my site on another server (won’t name them) that was so bad and not safe that I dumped them and came here. GreenGeeks web hosting is so easy and good!
I use Drupal so that my daughter or son-in-law can logon and add pages if they want. Green Geeks made it so easy to setup and so so so easy to update when Drupal updates. I was also easily connected to someone to assist with any questions I had.
Their customer service is wonderful unlike the old site which did not have chats, no emails and no phone (no way to contact them for help).
And to put a final excellent note on this they are so reasonably priced.
I will never leave!
GreenGeeks has provided very reliable hosting over the years I’ve used them, made even better by the fact that they are environmentally friendly. I have never had any issues with uptime, speed, or customer service. The pricing is very reasonable as well. I have no reason to consider any other hosting provider at this time or for the foreseeable future.
I joined green geeks having never had a website before. I have been blown away by how easy they have made everything for me, any questions I have had have been dealt with immediately by their support staff. Their site builder is easy to use and the amount of bang you get for your buck is unreal. Plus on top of all that there’s the peace of mind of dealing with an environmentally conscious company. Would recommend green geeks to anyone especially to those first starting out!
We have been using GreenGeeks for more than three years.
Our customers are happy with our uptime for their purchases and our company is happy with both notifications ahead of time and the limited downtime associated with maintenance and system updates.
The user interface is clean and easy to understand. Add-on application(s) and service(s) are simple to locate as each application toolset is categorized based on functionality. This makes using the user interface friendly and easy to both the beginner as well as individuals who may have advanced training and experience to equip their web-sites with powerful tools and services (sql, cloudflare, web usage analytics, wordpress, etc.).
The customer support team is very friendly and helps explain services, add-on configuration options, and is happy to assist its customers as needed.
Our company would recommend GreenGeeks as both an easy to use entry-level web hosting service as well as a web hosting service for those who prefer a friendly, knowledgeable, and outgoing customer support team. Greengeeks is also committed to the environment;
I’ve been singed up with Green Geeks for a few years now. I find the tools they have available to be really easy to use and I’ve been able to host multiple sites with their own database tables for wordpress with no problems. The few times I needed to contact them was really easy.
Would definitely recommend.