Having helped thousands of users choose a web hosting plan and start their websites, we’ve answered just about every question you can think of. Here are some of the most frequently asked questions about InMotion Hosting:
Why should I choose InMotion Hosting to host my site?
A few advantages of hosting on InMotion Hosting over its competitors are:
- SSD storage with every plan that’s proven to improve your site’s page speed.
- Free automated data backups
- 90-day money back guarantee
- Free domain name
- Free SSL and DDoS protection
Which InMotion Hosting plan should I get?
It depends on your hosting needs. InMotion Hosting offers a wide variety of hosting plans ranging from shared hosting to dedicated servers. If you’re just starting out, we recommend you to choose the Launch plan of InMotion Hosting. The Launch plan allows you to host 2 websites with unlimited disk space, bandwidth, and emails. You can quickly launch a WordPress site by using their 1-click WordPress installation wizard.
Where are InMotion Hosting’s servers located?
InMotion Hosting is a US-based company. Their data centers are located in Los Angeles, CA and Ashburn, VA.
Can InMotion Hosting handle high traffic?
InMotion Hosting is capable of handling high traffic around the clock. Depending on your needs, you can choose the right hosting plan to meet your budget and goals. If you’re found to consume more resources than you’re allowed, they’ll request you upgrade to a higher plan.
Can I upgrade my InMotion Hosting plan later?
Of course! When you’re getting started with a website, you can choose the Launch plan, which allows you to host 2 websites. As you grow, you can always upgrade to a higher plan without hassle.
Does InMotion Hosting offer a month-to-month payment option?
InMotion Hosting does not offer month-to-month payment options for their shared plans. For higher plans like dedicated servers, they do offer monthly payment options. However, it’s important to note that they offer significant discounts for longer-term deals.
Do I really get unlimited resources with InMotion Hosting?
InMotion Hosting is a bit unclear about their “unlimited” claims. Even though the plans are advertised as unlimited disk space and bandwidth, they’re not actually unlimited. It simply means unlimited usage based on the Terms of Service of your hosting provider.
If you’re running a small website or blog, there’s nothing to be concerned about because you’ll have more than enough system resources to operate it. If you exceed usage, you’ll be asked to reduce the usage or upgrade to a higher plan.
Do I have to register my domain name with InMotion Hosting?
InMotion Hosting allows you to register a domain name for free when subscribing to any hosting plan. The renewal cost of your domain name will be higher if you get a free domain name from InMotion Hosting. You can use Godaddy, NameCheap, or any of your preferred domain name registrars for registering a domain name.
Does InMotion Hosting offer a free website builder?
Yes! Your hosting plan comes with BoldGrid, a free drag and drop website builder.
Unlike most drag and drop builders offered by other hosting providers, BoldGrid is powered by WordPress. You get the flexibility and security of WordPress along with its drag and drop capabilities.
That way you can easily extend the website the way you want. You can even integrate an eCommerce storefront with your builder by installing an eCommerce plugin like WooCommerce.
Do I need to purchase the addons that InMotion Hosting is offering me?
No, you do not need to purchase any addons at the time of purchase. Should you decide that you need them later, you can always add them to your account.
How good is InMotion Hosting’s support?
InMotion Hosting offers 24/7 support via 4 modes: Live chat, phone, ticket-based emails, and Skype. InMotion Hosting is well-known for their speedy responses. Unlike other hosting providers, they don’t make you wait more than a few seconds for the next available support agent. As a bonus, their extensive documentation helps you walk you through every aspect of web hosting.
Just a quick note to say thank you to support staff who was very patient with me through email exchanges and helped me find the information I needed in a centralized location on my server.
I just got off the phone with Brandon P who was extremely helpful in resolving a couple of issues that I have been struggling with. His instructions were very clear, he acted very professional, and I am delighted with the results.
Hi.
I would like to thank you for the excellent support that you guys provide. Despite being a short time using the inmotionhosting, I have to admit that your customer support are great. I am very satisfied with my Vps plan.
Sincerely
Having dealt with various hosting providers in the UK and receiving very poor server up-time and having to wait days for support, I knew it was time for a change. At first, I was skeptical about going with a US-based provider however I have no regrets at all. Getting a phone call and speaking to a human when opening the account to ensure everything was working really got it off to a brilliant start. The technical support is second to none and can’t be faulted at all. Being UK-based, the time different doesn’t get in the way at all with it being 24/7. Any faults I’ve had have been fixed within 5 minutes of initiating a live chat. Can’t praise them enough!
The level of support is wonderful at Inmotion Hosting!
Support staff and the other techs have saved me so much time solving support issues.
That’s is the reason I purchased a second dedicated server from them.
InMotion Billing Chat rep relieved my anxiety when we decided to upgrade to a far more expensive hosting plan mid-term. They explained our change in billing scheme in a very clear and concise way even gave a few months free with a special discounted rate. Highly recommended. Among the best in service and expert advice.
I’ve been working with InMotion for nearly 2 years with 2 different websites. I am very happy with the way things turn out and their support team is always supportive and informative. I am about to establish my third website and without a doubt, I will be using InMotion to save all my troubles and really focus on my business.
i agree completely. Yes they were available… to send you links to articles to tell you why it’s broken. Most of the time it was not actually broken and their claims that a site was not optimized were bullshtine. We actually ran the tests they were claiming on their own website, guess what? It wasn’t so hot. Go ahead and try it, see what you find.
They limit their shared accounts so much that it causes problems and issues. We tested this by cloning working WP sites that we had on other hosting services and then deploying them onto the inMotion Hosting account, guess what? Nothing but problems! The accounts are sooooo limited that it causes serious errors.
Why do they do this? So they can upsell you.
Not as bad as StopDaddy… I mean GoDaddy but it still sucked. (That’s a technical term)
I’ve been with InMotionHosting for the past 2 years on their Business Power Plan (multiple sites). It’s true, their Customer Service is terrific! I live in Australia and I can click onto a Live Chat at any time of the day or night and on any day of the year, and it generally takes less than a minute for me to be connected to a tech support person. All the IMH support people have been kind, courteous, very patient, and knowledgeable.
However, I recently decided to try a different host, as IMH have just ONE thing missing: at this time, they can’t support free Let’s Encrypt SSL certificates on Shared Hosting plans. Google will not index websites now without SSLs, and though I have one on my payment site, it was an expense for my other sites.
I lasted 24 hours with the other host (who offered comparable services and prices but also offered free Let’s Encrypt SSLs with every site). The obviously stressed Chat support person at that other host was on multiple simultaneous Chats, and chatted to me in unintelligible acronyms, providing links to copious reading matter, and was verging on rude. After 24 hours my sites were no closer to migration.
So I rushed back to IMH! (The stress was not worth the SSL savings.) The IMH support person I then spoke to had suggested I get a Multidomain SSL, and took the time to explain all the SSL types to me so I could make an informed decision as to whether I could stay with IMH. I’m glad I did! I feel like I’m back home now with my family. Whew! You just can’t beat great Support!
I was blown away with the level & quality of tech support professional, knowledgeable & very polite. Support is the reason I feel Inmotionhosting was the best choice for my companies hosting needs. BRAVO!
I totally appreciate the assistance received from support when it was noticed all our website pages for some reason had lost their “https” depite the SSL being active and in place.
Support was able to solve my issue relatively quickly and tried more than one way to fix persisting until it was resolved.
He was friendly and knowledgeable. Kudos!
At approximately 3:15 today (26 June 2017), I spoke with support. who assisted me with a file(s) upload problem I was having.
Even with my numerous questions (some of which were repeats), They maintained their calm, collected, voice and answered my every question.
Their attitude was courteous; in addition, they were very knowledgeable about how the InMotion Hosting site works.
Sincerely,
I have been an inMotion customer for several years. They have always done a great job with web hosting and reliable email servers. Whenever I have a question, they solve it quickly, and they teach me how to do things (by pointing to the proper online tutorials they have, which are simple to understand) in case I want to learn and do it myself.
I appreciate how the support team goes through the trouble of helping solve the problem. So many times with online “support” you get the run around. InMotion has always gone the extra mile whenever I needed assistance.
Kudos to support at InMotion for helping me with a billing issue and reconciling a domain name transfer. They were knowledgeable, courteous and efficient.
This is my second time selecting InMotion for hosting and I’ve yet to be disappointed.
Great experience so far. Tech support has been spot on. I was pleasantly surprised. No long wait times on chat, reps were knowledgeable and got my issues resolved quickly. Glad I moved from that other hosting service. Thanks guys keep up the good job.
Just wanted to say. I had a live chat today and support impressed me. Fast, quick and efficient. Resolved all my questions with the minimum of fuss and with some proactivity which is always appreciated.
Thanks. It’s good to know support like this is available on the rare occasions I need it.
Support at InMotion hosting was excellent in responding to support questions regarding our account.
Cudo’s to InMotion in general for continuing great service and support. They continue to be a step ahead of all others. Trying to reach Go Daddy or Gator Host is virtually impossible….
You can put your trust in the staffers of inmotion. They are the best in the world. Add to that their knowledge and friendliness. TOPS.
Had several technical issues that I needed assistance with and support.\
was fast efficient and very knowledgeable. They quickly solved the issues
and also took care of getting our word press updated.
Rate his service: A+++ Great job!!!!
Had some speedy and great help today from support.
Appreciate their help very much!
I would like to say a big Thanks to the Support Team specially
who help me with Email issue I was having to set it up.
And that was straight forward help.
Thanks a lot again and keep it up.
Slts
Jean
Support at webhostinghub.com provided me with excellent support the other day – saved me a ton of time! Really nice to communicate with an individual who quickly grasps the issue, knows what to do, and just does it. Kudos.
InMotion has been an AWESOME host for me. I have no experience with web design, but they have been extremely helpful and patient. I’m so thankful to have signed on with such a great host!
In the world of tech, nothing is perfect. What does count is customer support. When you run into a problem or have a question or just don’t know how to do something these guys and girls are right at your side.
I don’t know if they are the cheapest but I do know they are the best I’ve worked with.