Having helped thousands of users choose a web hosting plan and start their website, we have answered just about every question you can think of. Here are some of the most frequently asked questions about WP Engine.
How do I know if WP Engine is a good fit for me?
WP Engine is a managed WordPress hosting solution. While it gives you a peace of mind by handling all technicalities of optimizing your server for improved performance, the reality is that it might not be the right solution for everyone. The platform is primarily targeted at a few customer segments, like SMBs, agencies, developers, enterprises and marketers.
WP Engine is a good fit for you in the following cases.
- Ease of management: You get a fine-tuned hosting setup that’s built specifically to operate WordPress sites. This way you can focus on what’s important for your business without handling any tedious system administration tasks.
- Speed: No need to install any plugins for boosting your site speed such as CDN or caching plugins. If you’re on a managed WordPress hosting environment, blazing fast site speed is assured.
- In-built security: Managed WordPress hosting companies provide bulletproof security without having you to manage complex WordPress security plugins. They also come with automatic WordPress core updates to ensure you’re using latest version so that it protects your site from known vulnerabilities.
- Developer friendly environment: You need developer friendly features like SSH access, WP-CLI, Composer, Sequel Pro and Git. You also need one-click staging environment tool that makes it easy to build sites before pushing them to production.
- Superior Support: You can also count on highly trained, qualified support professionals who know the ins and outs of your WordPress site and server.
How WP Engine differs from other WordPress hosting options?
As WordPress is the most popular website builder platform, a lot of hosting providers offer WordPress hosting that emphasizes on the convenience of building a WordPress site. With such hosting options, you don’t have to go through an additional step of installing WordPress because they come pre-installed with WordPress.
WP Engine goes beyond a managed WordPress hosting solution and provides a lot of different set of tools to help you succeed in your business, like one-click staging tool, WordPress content analytics and more. Rather than convenience, it emphasizes primarily on performance it delivers. Aside from choosing a hosting plan, you don’t have to do anything else for improving your site’s performance. In fact, WP Engine restricts you from install caching, CDN and security plugins on your site because they’re handled by themselves. This way you can focus on what matters to your business without managing system administration tasks.
Why should I choose WP Engine when I can handle the same amount of traffic and get more storage space for a comparatively lower price from other providers?
While other hosting providers handle the same amount of traffic for a cheaper plan, the benefit of WP Engine is that it delivers blazing fast website speed for all your visitors while giving you a peace of mind. You’re not required to spend your resources on optimizing your server’s performance. Best of all, you also get many enhanced features to provide breakthrough WordPress experience.
With WP Engine, you are paying for performance and the tools they give you to succeed in your business– not for storage. If you need a hosting server for media storage, you might want to choose another hosting service instead.
What plugins are restricted on the WP Engine platform?
WP Engine doesn’t allow you to use certain plugins that have been shown to clash with their hosting solution.
The banned plugins fall into a few different categories.
- Caching plugins
- Some backup plugins
- Server and MySQL thrashing plugins
- Related posts plugins
- Broken link checker plugins
- Duplicate behavior plugins
- Email plugins
- Other compromised plugins that may contain potentially vulnerable codes.
Which WP Engine plan should I get?
Choosing a WP Engine plan is easy. You can choose a plan based on the amount of traffic you’re expecting.
When you’re just starting out, you can choose the Startup plan. As you grow, you can upgrade to a higher plan based on your needs.
Where are WP Engine servers located?
When you sign up for a hosting plan on WP Engine, you’ll be allowed to choose a data center location.
- US (Iowa, South Carolina, Oregon)
- Belgium
- Taiwan
- Tokyo
- London
- Frankfurt
- Sydney
- Ireland
- Montreal
Can I upgrade my WP Engine plan later?
Of course! When you’re starting out, you can choose the most basic plan. As you grow, you can always upgrade to a higher plan per your needs.
Does WP Engine offer a month-to-month payment option?
Yes! But keep in mind that the annual plan provides the best value. You get 4 months free on an annual plan.
I just stumbled across this review I gave for WPE back in 2012.
I can’t remember posting it here but have to say, 5 years on and still feel the same way about WPE – Great speed, service and support across all my sites.
As a developer and manager of my company’s custom wordpress site, I can’t say enough good things about WP Engine’s chat support. I’ve needed help with technical questions and troubleshooting several times since taking over the site and the chat tech support specialists are always excellent. I get really clear answers in a very timely manner and they often think of things I haven’t even thought of yet. All of my experiences at WP Engine have been great! I often recommend them to others as a fantastic service with superior customer support.
I have had used almost all the major hosting, hostgator, 1 and 1, green geeks, dream host ….many of the hosting sites are all one big conglomerate…
But I have found 1 that is smaller, US based, and their technical people are on top of everything, immediately….We use vps and most of our clients eventually transfer to them. MD Hosting…truly their support is in a class of their own. Privately owned and very competetive pricing. We have been on their hosting for over 2 years…its what hosting should be.
Easily the best host I’ve ever used!
Its worth it just for access to their support team. They’re all WP experts – and not just with regards to WP Engine. I’ve had support team members help me fix issues with my theme, plugins etc. They’ve probably saved me thousands in outsourced developers!
I can’t recommend them highly enough (and I’m not the kind of person who normally says this!)
“some plugins not allowed” That’s something that wouldn’t have occurred to me; do you know which plug-ins? is there a list somewhere to find out what they currently are?
WP Engine is great. It’s one of the best Managed WordPress out there. It is pricey but you get what you pay for. They offer the best support, WP features like staging and caching, and easy backup/restore.
The only downside is that they don’t offer IonCube on their new PHP 7. This should be the basics and something they should have considered when they installed PHP 7 on their site.
I have been working for our client and for the last one and half years also being a part of WP engine. WP engine sounds really awesome for me. 24/7 support, Daily Backups, Best Restore points, Free SSL Certificate, Inbuilt Security Checkups and etc etc etc. In all the way, i will suggest WP Engine to anyone who prefer to host WP sites.
I’ve had a wonderful relationship with them so far and find no reason to complain yet. I have actually recommended it to several people.
Interesting. I have never had an issues like that with them. Out of curiosity, which hosting would you recommend?
I found WP Engine exceedingly expensive, its staff very unresponsive to resolving technical issues and , when you point this out to them, they force you to terminate hosting contract in 1 week, in total breach of their own T&Cs. WP Engine is highly unprofessional, techically unskilled and unlawfall, not to mention their ourageously high cost. Stay away
WP Engine is exceptional. We operate an online news website and we have been with many service providers on both VPS and Dedicated hosting environments. For a site that generates over 20k visitors per day, WP Engine has never failed us in any area. Exceptional staff treat you like you are family.
Not too easy to get approved affiliate account and may be better wp hosting. Pretty much fees for hosting.
The team at WP Engine is exceptionally responsive. We switched from VPS.net because expert support, in WordPress, was and IS a top priority. Five stars, no doubt!
I have to say that ‘DAMN’ your support and customer service is good! No, really! I don’t know if you guy’s are spoiling me or that every other hosting service that I have used in 15 years were BAD! The difference so far has been like chalk and cheese.
Any serious WordPress site needs four things: security, speed, scalability, and service. Usually you can find a company that gives you one or two of these. Occasionally three, almost never four. WP Engine excels at all four. They are not just a hosting company, they are your partners in success. I’m always raving about them and give them my absolute best recommendation. On a scale of one to ten, I give them an eleven!
My site was under attack from a Distributed Denial of Service attack on my old shared host. I was getting 1.5 million requests per hour that took my site down and 20 other sites who were also hosting on the same server. It took the old host three days to identify the problem, and even then offered no real solution. I switched to WP Engine and within hours the DDOS was dealt with *and* my website was loading about four times faster. I definitely recommend WP Engine!
WP Engine knows how to optimize for WordPress and it shows everyday!
The WP Engine support has been excellent. I now see the difference between paying $5 or $10 per month for hosting vs a group that charges $29+ but specializes in WordPress and delivers fast, reliable support. Well worth my investment.
WP Engine is not only a good hosting provider but has also a great and fast support!
It’s nice to concern ourselves with the content and growth of our blog rather than trying to be our own IT department
We had an expensive server that we had to maintain because we needed plugins and scalability. WP Engine let us leave that box, keep our plugins and still scale.
WP Engine support rocks. Ultimately, you get what you pay for. I know first hand their support rocks, they’ve have tolerated me all this time.
I self-hosted WordPress for years until I started experiencing crashes every time a post made it to the first page of Hacker News. I switched to WP Engine right before speaking at a major event. Not only did my blog survive the traffic spike, but I’ve doubled the number of subscribers since then and haven’t experienced a single outage yet. It’s nice to pay someone to handle all the hosting BS that we’re no good at. They’re WordPress Pros.
WP Engine has amazing customer support, and if you contact these guys for anything. They will respond quickly and friendly. One of WP Engine’s philosophies is, “Kicking ass at your job is the only salesforce we need,” and I think WP Engine exemplifies that.” After all is said and done, WP Engine is a solid host, and now my host of choice for any new web development projects I have
After using upwards of 7 different hosting companies plus experiencing many other hosting environments with our clients I can say that for hosting WordPress websites, WP Engine is second to none. All the team are extremely passionate and they are doing amazing things, I’m really keep to see where they are headed.