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SiteGround

SiteGround Review

SiteGround is a leading WordPress hosting service provider. They're officially recommended hosting company by WordPress.org and offer automatic WordPress upgrades, built-in WP caching, CDN, one-click staging, and more. They are one of the few companies that provide location-specific hosting with 5 data centers globally.

Table of Contents
Overall
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Features
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Performance
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Support
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Ease of Use
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Pricing
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
FAQs
SiteGround FAQs
User Reviews
1,298 User Reviews
Overall Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0

SiteGround Review: the Good, the Bad, and the Ugly

siteground-godaddy-hosting-alternatives

Having data centers in 3 continents, SiteGround provides superior site experience to your visitors regardless of their geographical location. SiteGround is one of the few top hosting brands that’s not been acquired by Endurance International Group, a leading web hosting company.

SiteGround stacks up against the competition by providing the latest speed technologies and proactive security practices with all their hosting plans. They offer enhanced performance with NGINX, HTTP/2, PHP7 and free CDN.

They also offer optimized solutions for different open source applications including WordPress and Magneto.

If you need a great hosting service, which is stable, secure and super fast, SiteGround is the best choice.

  • Free auto daily backups
  • Free Cloudflare CDN
  • Free Let’s Encrypt SSLs
  • Files are stored in SSD (Solid State Drive) storage as opposed to HDD (Hard Disk Drive)
  • Regular price $9.95 / mo. but our users pay $3.95 / mo!
  • Get started with SiteGround today!
Cheap Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0

SiteGround Cheap Hosting Review

siteground cheap hosting

SiteGround offers cheap hosting, also known as shared hosting, which is the best option for users who are just starting out and need an affordable hosting solution. With cheap hosting, many websites will share resources of the same server, which makes the cost low.

Although it’s the SiteGround’s cheapest hosting option available, there’s nothing to be concerned since your files and data will be secure in the server.

SiteGround offers 3 different shared hosting plans: Startup, GrowBig, and GoGeek.

The Startup plan allows you to host only one website. With all other plans, you can host multiple websites.

With every SiteGround cheap hosting plan, you get dozens of one-click installers for WordPress, Joomla, Drupal, etc. that help you quickly start a website.

The GoGeek plan offers geeky advanced features like PCI compliant server, WordPress and Joomla staging, and one-click git repo creation.

SiteGround doesn’t have VPS hosting plans, but they do offer cloud hosting, which is an in-between solution for sites that outgrows shared hosting but can’t afford to have a dedicated server hosting.

  • Free auto daily backups
  • Free Cloudflare CDN
  • Free Let’s Encrypt SSLs
  • Files are stored in SSD (Solid State Drive) storage as opposed to HDD (Hard Disk Drive)
  • Regular price $9.95 / mo. but our users pay $3.95 / mo!
  • Get started with SiteGround today!
Dedicated Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0

SiteGround Dedicated Hosting Review

siteground dedicated

SiteGround offers premium managed dedicated hosting for resource heavy websites or the ones that attract extremely high traffic. With a managed dedicated server hosting plan, you lease an entire server for your sole use so you can choose the equipment such as RAM, hard drive and processor. Indeed, it costs more than other hosting types because an entire server is allocated for your sole use.

SiteGround offers 3 different managed dedicated hosting plans for you: Entry server, Power server, and Super power server.

Entry Server uses Intel Xeon E3-1230 SSD, 16 GB RAM and 480 GB SSD storage.
Power Server uses Intel Xeon E3-1270 SSD, 32 GB RAM and 960 GB SSD storage.
Super Power Server uses 2 x Intel Xeon E5-2630 SSD, 64 GB RAM and 2 x 960GB SSD storage.

You’ll be allowed to choose a data center location when subscribing to a dedicated hosting plan.

All hosting plans are fully managed, which means SiteGround will keep its software up-to-date, monitor your machine 24/7 and react immediately in case of an issue.

WordPress Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0

SiteGround WordPress Hosting Review

siteground

SiteGround offers WordPress hosting solutions for users who want to host their site on a managed hosting environment. There are no significant differences between shared and managed WordPress hosting plans, except your site will be operated under a WordPress optimized ecosystem.

SiteGround is officially recommended WordPress hosting provider by WordPress.org.

With WordPress hosting, you’ll get an additional layer of protection from WordPress specific vulnerabilities. Your core WordPress and installed plugins will be automatically updated to prevent threats from any known vulnerabilities.

  • Free WordPress install with WP-CLI enabled
  • Auto WordPress updater
  • Free Let’s Encrypt SSLs
  • Proactive security
  • Regular price $9.95 / mo. but our users pay $3.95 / mo!
  • Get started with SiteGround today!
WooCommerce Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Empty   4.0 / 5.0

SiteGround WooCommerce Hosting Review

siteground woocommerce hosting review

If you want to set up an online store with WooCommerce but not sure about the hosting requirements you’ll need, you just have to choose a SiteGround WooCommerce hosting plan. With SiteGround’s WooCommerce hosting, you can quickly build an online store without having to install WordPress and WooCommerce on your account.

Just sign up for a WooCommerce hosting plan and launch your eCommerce store by logging into your WordPress dashboard. You’ll get all the essential tools including free SSL, Storefront theme preinstalled and hassle-free WordPress management.

You can choose a WooCommerce hosting plan for as low as $3.95 / mo.

  • WooCommerce + Storefront installed
  • Auto WordPress updater
  • Free Let’s Encrypt SSLs
  • Proactive security
  • Regular price $9.95 / mo. but our users pay $3.95 / mo!
  • Get started with SiteGround today!
Reseller Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star EmptyRating Star Empty   3.0 / 5.0

SiteGround Reseller Hosting Review

siteground reseller hosting

SiteGround’s reseller hosting is geared towards web designers and developers who want to maintain their clients’ website on a long term basis. With a reseller hosting plan, you get all the powerful tools you need to succeed in your reseller hosting business.

You can start as low as $42 per credit for a year and get special domain name deals.

To join the program, you just need to order 5 reseller credits. One credit is equivalent to 1-year hosting. When you purchase more credits in bulk, you’ll get high discounts. Since reseller credits never expire, you can use them anytime to launch or renew hosting accounts for your clients.

Best of all, with SiteGround’s reseller hosting, you get white labeled cPanel and private DNS upgrade.

  • Start by purchasing 5 reseller credits
  • 1 credit per activation
  • Reseller credit never expires
  • Special domain name deals
  • $42 / year / reseller credit
  • Get started with SiteGround today!
DomainNil
Disk Space10 GB
Money Back Guarantee30 Days
Claim Special Offer »
DomainNil
Disk Space10 GB
Money Back Guarantee30 Days
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DomainNil
Disk Space480 GB
Money Back Guarantee30 Days
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Domain
Disk Space
Money Back Guarantee30 Days
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DomainNil
Disk Space10 GB
Money Back Guarantee30 Days
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DomainNil
Disk Space10 GB
Money Back Guarantee30 Days
Claim Special Offer »
DomainNil
Disk Space10 GB
Money Back Guarantee30 Days
Claim Special Offer »

Features

(5.0 / 5.0)

SiteGround comes with a unique set of hosting features that help you create a blazing fast website with ease.

SiteGround Hosting Pros:

Let’s take a look at how SiteGround stacks up against the competition:

  • Choose your data center: Even with a shared hosting plan, you’ll be asked to choose your preferred data center. This way you can ensure your site is hosted on the servers that are closer to your audience geographically.
  • Amazing customer support: SiteGround is well-known for their superior customer support. Best of all, you don’t have to wait more than a few seconds for the next available operator because they overstaff all shifts, so there’s always someone to pick up.
  • Free auto daily backups: All plans come with automatic DAILY backups and they don’t charge for it.
  • Free Cloudflare CDN: Speed up your website with free Cloudflare CDN.
  • SSD storage: Instead of Hard Disk Drives (HDD), SiteGround uses Solid State Drive for storage. Since SSD doesn’t have moving parts, it’s proven to improve your site performance than a website that uses HDD storage.
  • Unmetered bandwidth: The bandwidth is unmetered meaning you’re not charged based on the bandwidth.

SiteGround Hosting Cons:

Here’re some limitations of SiteGround Hosting…

  • Expensive:: Compared to other hosting providers like Bluehost, SiteGround’s pricing is a bit expensive. However, SiteGround offers several unique features than Bluehost for faster page rendering.
  • Website transfer: Free website transfer is only offered with GrowBig or expensive plans. However, keep in mind that some hosting providers, like Bluehost, don’t even offer a free site transfer with any of their plans.
  • On-demand backup isn’t free: Automated daily backups is free with all hosting plans. However, on-demand backup is only free for GrowBig and GoGeek plans.

Performance

(5.0 / 5.0)

SiteGround Uptime Guarantee and Speed Tests

SiteGround ensures 99.9% uptime guarantee. Best of all, if you ever experience more than 0.1% downtime on a yearly basis, you will be compensated.

To test the performance of SiteGround’s hosting server for our SiteGround review, we’ve created a test site powered by WordPress, using the default Twenty Seventeen theme and uploaded some dummy content to mirror the production environment on our test site.

We conducted a few different speed tests on our SiteGround site using the following tools:

  • Pingdom
  • Load Impact
  • Bitcatcha

speed test siteground

According to Pingdom’s website speed test, our test site loads in less than a second for a server in Dallas, Texas. That’s faster than 95% of all tested sites.

Apart from Pingdom, we also used a testing tool called Load Impact to figure out how SiteGround handles visitors during a traffic surge. Load Impact sent some virtual users (VUs) to our site and gradually built up to 100 visitors at a time.

loadimpact-siteground

In the chart, you can find a blue line (VUs active) which shows the number of virtual users sent to our SiteGround site and a green line (VU load time) which represents how much time it would take to load a web page for a user.

SiteGround performed almost consistently except for a spike when there were 50 users on the site. It quickly recovered and page load time remained steadily low even with more users.

It’s worth noting that the site never went down during our speed test. Take a look at the report below.

siteground uptime

SiteGround Server Response Time

The content on your website has a huge influence on page loading time. For instance, if your site has too many images, it will take more time to load than a lightweight site. In fact, images account for most of the downloadable bytes in a typical site.

To get accurate results, instead of the analysis of page load time alone, we decided to test the actual server response time by entirely ignoring the content of our SiteGround site.

To track our SiteGround server response time, we used a tool known as Bitcatcha. Bitcatcha works differently from Pingdom.

Bitcatcha ignores the content of your page and records the page loading time from eight different global locations: New York, LA, London, Brazil, India, Singapore, Japan, and Australia. The speed for each location is measured three separate times, and then the results are averaged.

response time siteground

From the result, it’s evident that SiteGround is the perfect choice if your target audience is mostly located in the United States. In the United States, the server responded in just fraction of a second. In all other locations, except Japan, the server responded within less than a second.

If your target audience is mostly located in Japan, it’s in your best interest to move your site to their Asia-Pacific data center for the best results.

Support

(5.0 / 5.0)

SiteGround Customer Support

Most hosting providers advertise excellent customer support, but SiteGround is the one who actually delivers it. SiteGround’s customer service team is well-known for their quick response time and resolving customer issues quickly.

SiteGround offers 24/7 support via 3 modes: tickets, live chat and phone.

With SiteGround, you don’t have to wait more than a few seconds for the next available operator. They also have extensive documentation that walks you through every aspect of web hosting with SiteGround. You can also find a webinar series where they share hands-on knowledge on the industry trends.

Ease of Use

(5.0 / 5.0)

SiteGround allows you to manage your website and hosting account with cPanel.

They also offer dozens of one-click installer for popular website scripts such as WordPress, Joomla, and Drupal.

You’ll also get a basic drag and drop builder with every SiteGround hosting plan to create a website the way you want.

Pricing

(5.0 / 5.0)

SiteGround Pricing

SiteGround offers one of the most competitive prices in the industry for its level of service and performance.

To make it even better, they’re offering our users an exclusive discount if you use our SiteGround coupon code.

Here are some of the hosting plans offered by SiteGround.

PLANDISK SPACEBANDWIDTHPRICE
Shared Hosting Startup 10 GB Unmetered $3.95 /mo.
WordPress Hosting Startup 10 GB Unmetered $3.95 /mo.
Cloud Hosting Entry 40 GB 5 TB $80.00 / mo.
Dedicated Hosting Entry Server 480 GB 10 TB $269.00 / mo.
WooCommerce Hosting Startup 10 GB Unmetered $3.95 /mo.
Reseller Hosting 10 GB Unmetered $42 / year / credit

FAQs

Having helped thousands of users choose a web hosting plan and start their website, we have answered just about every question you can think of. Here are some of the most frequently asked questions about SiteGround.

Why should I choose SiteGround to host my site?

Below are a few features that make SiteGround hosting sets apart from its competitors:

Even with the basic shared hosting plan, you’ll get…

  • Free auto daily backups
  • Free Cloudflare CDN
  • Free Let’s Encrypt SSLs
  • Your files will be stored in SSD (Solid State Drive) storage as opposed to HDD (Hard Disk Drive), which doesn’t compromise on page speed and overall performance.
  • You’re allowed to choose from 5 different data-centers of SiteGround for the best performance.
  • Unlike most other hosting companies, SiteGround never hard sell hosting addons when you purchase a hosting account.

Which SiteGround plan should I get?

It depends on your hosting needs. If you’re just starting out, we recommend you to choose one of the SiteGround’s shared hosting plans. If you want to quickly launch a WordPress site without having to install WordPress manually, you may choose a WordPress hosting plan. If you’re after an online store powered by WooCommerce, you may choose one of their WooCommerce hosting plans designed to handle eCommerce websites.

Where are SiteGround servers located?

SiteGround has data-centers in five different locations:

  • Chicago, USA
  • London, UK
  • Amsterdam, Netherlands
  • Milan, Italy
  • Singapore

Can SiteGround handle high traffic?

SiteGround is capable of handling high traffic around the clock. They offer different hosting packages to their customers and it all depends on which plan you’re on. If your site is found to consume too many resources, they’ll request you to upgrade to a higher plan.

Can I upgrade my SiteGround plan later?

Of course! When you’re starting out, you can choose the most basic plan. As you grow, you can always upgrade to a higher plan per your needs.

Does SiteGround offer a month-to-month payment option?

SiteGround does not offer month-to-month payment options for their shared plans. For higher plans like dedicated servers, they do offer monthly payment options. However, it’s important to note that they offer significant discounts for longer-term deals.

Can I create subdomains in SiteGround?

Yes, you can easily create subdomains in SiteGround using the cPanel.

Do I have to register my domain name with SiteGround?

No, you do not have to register your domain with SiteGround. You can use Godaddy, NameCheap, or any of your preferred domain name registrar.

Does SiteGround offer free SSL?

Yes, SiteGround offers free SSL with all of their plans. eCommerce plans come with dedicated IPs and private SSL.

Do I need to purchase the addons that SiteGround offers me?

No, you do not need to purchase any addons at the time of purchase. Should you decide that you need them later, you can always add them to your account.

How good is SiteGround support?

SiteGround offers 24/7 support via 3 modes: Live chat, phone, and ticket. SiteGround is well-known for their speedy response. Unlike other hosting providers, they don’t make you wait more than a few seconds for the next available support agent. Their extensive documentation helps you walk you through every aspect of web hosting.

Can I create an ecommerce site on SiteGround?

Absolutely! SiteGround’s WooCommerce hosting plan comes pre-configured with all the things you need to start an online store.

SiteGround vs Other Hosts

Wondering how SiteGround stacks up against other web hosting companies? See our side-by-side comparison to see for yourself.

Final Recap

SiteGround is the best choice for users who need an excellent customer support without compromising on server performance and page speed. SiteGround offers SSD storage for all hosting plans as opposed to HDD like other companies, which has proven to boost the server’s performance.

On top of that, they spend a lot of resources on training, hiring, and managing a great support team. Unlike other web hosting service providers, SiteGround’s support team does not shy away from application-specific questions.

If you want a web hosting provider that keeps the perfect balance of latest technology and excellent customer support, SiteGround is the best bet for you.

  • Free auto daily backups
  • Free Cloudflare CDN
  • Free Let’s Encrypt SSLs
  • Files are stored in SSD (Solid State Drive) storage as opposed to HDD (Hard Disk Drive)
  • Regular price $9.95 / mo. but our users pay $3.95 / mo!
  • Get started with SiteGround today!
DomainNil
Disk Space10 GB
Money Back Guarantee30 Days
Claim Special Offer »

User Reviews

(1,298)
  1. Iain Stubbings May 31, 2016 at 8:22 am

    I have been using Seiteground.com for years now and even not I am constantly surprised at the consistently hight quality the fixes and customer service is.
    I have never had a problem that hasn’t been resolved quickly and easily.

    Your guys are simply extremely good value for money!

  2. Best customer service EVER!!!!!!!

    It is pretty amazing how everyone who assists you is so kind, friendly and extremely skilled. They solve your problems in minutes and even seconds in some cases.

    Very affordable price, best value by far.

  3. David Westerik May 29, 2016 at 12:36 pm

    Best hoster I experienced to today.

    They have a ton of options to configure yourself.
    Their support is really great! It’s fast (chat in my case) and skilled people are answering your questions. Day and night.

    Really worth to try If you look for a (new) hoster.

  4. Jaime Donovan May 29, 2016 at 3:23 am

    I’m not very technical and they did everything for me. They solved my problems for me and were very helpful and fast. I’m so happy.

  5. Great customer service, very helpful and knowledgeable . Sort my issue straight away .Bye Bye HostGator, bye bye the worst customer service I ever deal with. Hello Site Ground

  6. I like siteground. It can run a lot of programs.
    I use the chat support

  7. Just: Awesome..

    Perfect service, Perfect support!

  8. I’ve set up a cloud account. My experience can only really describe Siteground as a negative host and would recommend to avoid:

    – Emails went to spam or were refused completely. I only sent 60 emails in 6 weeks of being with Siteground. Those emails were sent to clients who contacted me directly. No malware or virus was found on the servers. Siteground found no way to fix this problem

    – Constantly ran into problems with their control panel. The smallest of tasks needed the attention of their support team. The simplest things from FTP access to redirecting domains became long drawn out problems

    – Bad communication with support. Their European support is based in Bulgaria. The answers I received were either rushed or lazy. Also received false information on multiple occasions

    Unfortunately I can’t take back the time lost with Siteground but I am in the process of legal action to receive refund.

    Please do not waste your time.

  9. Jeremy Rhymes May 23, 2016 at 3:56 am

    I had to use Siteground support for the first and second time tonight. Mind you it’s 2am in Oklahoma right now, and I got responses within a few minutes both times, and both times the responses were precisely the help I need. Given that these were technical questions, there aren’t always happy endings at the end of such support requests.

    So Siteground really impressed me! I read reviews on all the major webhosts prior to selecting Siteground, and I’m glad I did. They are in their prime, and hopefully will stay that way!

  10. By far THE BEST support I have ever experienced. Well worth paying more than the hostgator and such, yet still cheaper than WPEngine while still being better. Siteground for your host is a No brainer!

  11. Excellent hosting/support/service for freelancers and small-medium agencies. I have not tested the enterprise or large scale solutions, but I guess that are also excellent.

  12. Support, support, support – Top notch. If you are still ambivalent, stop; just do it. You will not be sorry.

  13. We want to start by apologising for the miscommunication about the root access options discussed during your pre-sales call.
    Our representative indeed has made a mistake while describing the Cloud plan features and has now been remarked by our supervisors. We have also taken measures to ensure the same mistake does not happen again.
    We also want to assure you that even though management is not available on the phone, we have very strict internal procedures for escalating complaint cases. They are reviewed only by senior level people who are able to address all issues raised in such cases and apply measures to solve them.

    A full refund has already been issued and should appear in your bank statement in the following days. We appreciate your feedback, we take the case very seriously and handled it with the respective priority.

  14. So far so good; I have just switched to this vendor after hostgator and honestly it an only get better!

  15. My domain was not due to expire until 2nd June but after receiving no notifications, Siteground have taken money out of my bank account. The money was taken out this morning so I contact the chat support who was very unhelpful and even confirming my account was not due to expire until June. I’ll be getting legal advice about this and contacting my bank to stop the payment! Not happy!

  16. Great communication, quick and efficient.
    Fast load time.
    Bye GoDaddy now.. Siteground is what I was looking for.

  17. Recently signed up after getting totally frustrated with Hostgator. So far there have been no hold times when I’ve called tech support and they’ve always solved my problems so far, they have polite and well trained support staff. I have to say it’s a breath of fresh air after experiencing Host Gator and BlueHost.

  18. the support is AWESOME, fast and competent

  19. Hello Geraldo, we are sorry that you decided to cancel your account. As we see the transfer of your website required longer time since additional question about the content that should be transferred and the domain settings (there were multiple domains in the remote account, and the account you purchased with us supports only one) arose. Nevertheless, we wish you good luck with your online projects!

  20. Siteground live chat is great, they are quick to respond, and very helpfull. Thank you for understanding and support.

  21. Since 2009 I had never regretted doing business with SITEGROUND.COM

  22. AVOID THIS COMPANY. Their products and custom features they provide may look amazing, it may seem like you are going to be using a great host YOU ARE NOT. during a sales call we were mis-sold our VPS contract and provided false information. Upon the realisation I called them to try resolve this. Only to be told they cant help, a manager would need to look into this. However they seem to not have any managers as you cannot speak to them on the phone and the only address they will provide is a Sales@ address which they do not reply to you on anyway. Upon speaking to a girl supposedly called Elvisa she was rude and completely unhelpful, she refused to go directly to a manager, provide me a managers email address, phone number or anything in order to contact management or even their legal team about the problem. We have been with them less than 24 hours and this is THE WORST SERVER I HAVE EVER USED. Their customer support is terrible and do not care and they are the most unhelpful people ever. They claim they have no contact with the companies management or directors and refused to escalate my call to someone more senior as I try to resolve the fact that we were mis-sold our VPS contract from them
    Further to this when I decided I was unhappy with Elvisa and her total lack of care or support she refused to provide me anything more than this name Elvisa (Which I doubt is her real name) as they do not provide a surname, ID number, reference number nothing at all aside from 1 name. For about 10 minutes she tried to tell me that she only had a 1st name and no other names.

    The company has no complaints procedure does not escalate complaints either and thinks its ok to tell you to wait 24 hours after they have committed fraud and have provided false information which lead to the purchase of services.

    WORST SERVICE PROVIDER EVER

  23. antonio bortolotti May 9, 2016 at 8:47 am

    Best Customer Support ever! Period.

  24. yutthakan inthanam May 9, 2016 at 12:52 am

    Great for support ,siteground tech support can answer we need.

  25. Dwayne, You make me smile. I take this problem any day over some real issues that you can have with other companies. By the way, I was bother by this username thing but I get over it 🙂
    You should speak about performance, support, web stack etc. Closing an account over this and going outhere to complain about this … I don’t know what to say. I would have just moved on with another host without making a case.
    I had some minor issues with them but overall I’m more than happy. As for the support, they are very fast. Sometime it takes them a while to understand your problem but no big issues.
    What matter for me is performance and price. I would be more than interested to hear other options. For the record, I use more than 5 other alternatives but not at this price.

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